XS-Return policy

We provide a full refund or replacement for any quality-related issues reported within 30 days of receiving your order. This includes, but is not limited to, manufacturing defects, hardware malfunctions, functional failures, or products that do not perform as intended under normal use.

To help us process your claim efficiently, please submit clear photos or videos that show the product condition, the specific issue, and any relevant order information. This ensures our support team can accurately assess the situation and provide the most appropriate solution.

Upon receiving your claim, our customer support team will review the details promptly and respond as quickly as possible. Depending on the circumstances, we may offer a full refund, a replacement product, or other suitable assistance in accordance with our after-sales policy.

We are committed to handling all quality-related concerns fairly, professionally, and promptly, with the goal of ensuring your satisfaction with both the product and our service.