XS-Terms of service

User Rights & Responsibilities

You are entitled to receive products that match the descriptions, specifications, and product information provided at the time of purchase. We are committed to supplying products that meet established quality standards and are suitable for normal intended use.

After receiving your order, please inspect the items promptly to confirm that the product, quantity, and overall condition are correct. If you notice visible damage, missing items, or any issue that may have occurred during shipping, please report the problem within 48 hours of delivery.

To help us review your claim efficiently, please provide clear photos or videos showing the product condition, packaging, shipping label, and the specific issue. Claims submitted without sufficient supporting evidence may require further verification before a solution can be provided.

Please use the product according to the instructions and intended purpose. Unauthorized disassembly, repair, modification, or improper use may affect product safety and performance and may void the warranty.

Warranty & Returns

We provide a 1-year statutory warranty from the date of purchase. This warranty covers verified manufacturing defects and functional failures that occur under normal use. Covered issues may include factory-related defects, hardware malfunctions, interface failures, or other quality problems not caused by the customer.

In addition to warranty coverage, we offer a 14-day no-reason return policy, provided that the product meets our return requirements. Returned items should be in acceptable condition and include the original accessories, packaging, and proof of purchase where applicable.

For returns or exchanges caused by confirmed product defects, incorrect shipments, or quality-related issues, we will cover the return shipping costs and any applicable taxes related to the return process. Once the returned item has been received and inspected, we will arrange a refund, replacement, or other appropriate solution based on the specific circumstances.

Liability & Compliance

Our products are designed and supplied in accordance with applicable regulations and standards in the target markets. Where applicable, we also follow relevant data protection requirements, including GDPR-related privacy and information handling standards.

We accept responsibility for verified product quality issues caused by manufacturing defects, original product faults, or incorrect shipments. However, we are not responsible for damages or losses resulting from misuse, improper operation, unauthorized modification, accidental damage, or failure to follow product instructions.

This includes, but is not limited to, water damage, accidental drops, physical impact, incorrect installation, unauthorized repair, incorrect shipping information provided by the customer, delivery delays caused by carriers, customs inspections, natural disasters, public emergencies, or other force majeure events beyond our reasonable control.

In all cases, our total liability shall not exceed the original purchase amount of the order. This limitation applies to any refund, replacement, compensation, or other claim related to the product or service.